If you're not getting notifications you expect, here are some common things to check:
- Ensure notifications are not getting stuck in a spam folder.
- Add firstname.lastname@example.org to your safe senders list.
- Ensure that the carrier has the proper contact information for your employer. Mewa.io receives employer contact information from the carrier. If the employer contact has changed or their email address has changed, we may not have the most current information.